Privacy Policy – Ooze Digital Payment Solutions
Last Updated: August 2025
1. Introduction
This Privacy Policy explains how Tekcell (Pty) Ltd, trading as Ooze Digital Payment Solutions (“Ooze”, “we”, “us”, “our”) collects, uses, stores, and shares your personal data when you use our website, platform, and services. Tekcell (Pty) Ltd also trades under the name Excel Cellular.
Ooze Digital Payment Solutions forms part of the Excel Group of Companies, which includes related and affiliated businesses such as Supra Investments (Pty) Ltd, trading as Excel Stationers, and other associated companies under the Excel brand umbrella.
While these affiliated businesses may provide complementary services, the Ooze website and platform are legally operated and controlled by Tekcell (Pty) Ltd. For the purposes of applicable data protection laws, including the Botswana Data Protection Act 2024 (as amended or replaced from time to time), Tekcell (Pty) Ltd is the data controller of your personal data.
2. Data We Collect
We may collect and process the following categories of personal data:
- Identity and Contact Data: name, address, email, phone number, and official identification documents (for KYC).
- Account and Transaction Data: wallet/account details, purchase history (airtime, electricity, mobile money), and payment records.
- Financial Data: information necessary to process payments such as mobile money account details, bank transfer references, or other non-card payment confirmations. We do not collect or store credit or debit card information.
- Technical Data: device information, IP address, browser type, login data, and cookies.
- Communications Data: queries, complaints, or support interactions.
3. How We Use Your Data
We use your data for purposes including:
- To create and manage your account.
- To process payments, top-ups, and transactions.
- To comply with KYC/AML obligations under the Financial Intelligence Act (FIA).
- To detect, prevent, and investigate fraud or misuse.
- To improve our services, platform security, and user experience.
- To send service-related notifications and, if you consent, marketing or promotional communications.
4. Sharing of Data
We may share your personal data with:
- Telecom operators and partners such as Orange, Mascom, and BTC to fulfil airtime, electricity, and mobile money transactions.
- Financial institutions and payment processors (e.g., banks, gateways) to process payments securely.
- Regulators and authorities, including:
- The Information & Data Protection Commission (IDPC), where required under data protection law.
- The Financial Intelligence Unit (FIU), as mandated by the Financial Intelligence Act (FIA) for anti-money laundering compliance.
- Other government or law enforcement agencies where legally required.
- Service providers and contractors who assist with hosting, analytics (e.g., Google Analytics), and IT support.
5. Legal Basis for Processing
We process your data on the following lawful grounds:
- Contractual necessity – to deliver the services you request.
- Legal obligation – to comply with laws such as the Botswana Data Protection Act 2024 and the Financial Intelligence Act (FIA).
- Legitimate interests – to secure our platform, detect fraud, and improve our services.
- Consent – for marketing, promotional communications, and non-essential cookies (when collected).
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy, including to meet legal, regulatory, accounting, or reporting obligations. For example:
- KYC/AML records – retained for a minimum of five (5) years as required by the FIA.
- Transaction data – retained for compliance, tax, and audit purposes.
7. Security of Data
We implement appropriate technical and organisational measures to safeguard your personal data, including encryption, secure storage, and restricted access. However, no system is completely secure, and we encourage you to take care in safeguarding your login details and devices.
8. International Data Transfers
If personal data is transferred outside Botswana (for example, where our cloud service providers or processors operate internationally), we ensure that adequate protections are in place consistent with applicable data protection laws.
9. Your Rights
Under applicable data protection laws, including the Botswana Data Protection Act 2024 (as amended or replaced from time to time), you have the right to:
- Request access to your personal data.
- Request correction or deletion of your data.
- Withdraw consent for processing where applicable (e.g., marketing, cookies).
- Object to processing in certain circumstances.
- File a complaint with the Information & Data Protection Commission (IDPC).
10. Service Communications
By using the Ooze platform, you acknowledge that we may send you necessary service-related communications such as account notifications, transaction confirmations, security alerts, and system updates. These communications are essential to the functioning of the platform and do not require separate consent.
11. Marketing & Promotions
We will only send you promotional or marketing content (such as special offers, service updates, or new product information) if you have provided your explicit consent.
- Consent may be collected during account registration, in your user profile settings, or when subscribing to newsletters and promotions.
- You may withdraw this consent at any time by adjusting your account preferences, clicking the “unsubscribe” link in our emails, or contacting us at support@ooze.co.bw.
- Withdrawing consent does not affect the lawfulness of communications already sent prior to withdrawal.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@ooze.co.bw
This Policy should be read together with our Cookie Policy and Terms & Conditions.
