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Privacy Policy

OOZE DIGITAL PAYMENT SOLUTIONS PRIVACY POLICY

Effective Date: 1st December 2020


Ooze Digital Payment Solutions, a company within the Excel Group of Companies, respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, services, and products.


Scope of This Policy


This Privacy Policy explains:


Why we collect personal information

What personal information we collect and when it is collected

How your personal information is used and protected

Your rights regarding your information


This policy applies to personal information collected through the Ooze Digital Payment Solutions website, services, and customer interactions.


Information We Collect


We may collect personal information when you:


Place an order on our website or use our services

Create an account or register as a customer

Make a payment or transaction

Inquire about products or services

Sign up for email or text updates or other promotional materials

Participate in promotions, surveys, or events


Personal Information We Collect

This may include:


Name, mailing address, and shipping address

Email address and phone numbers

Transaction details

Payment information (e.g., credit/debit card details)


We may also collect browsing activity on our website, responses to marketing emails, location data, and statistical information to improve services, promotions, and advertising.


Payment Processing and Security


Ooze Digital Payment Solutions does not store your credit/debit card information. All payment processing is handled securely through third-party payment processors on their secure servers. These payment processors use industry-standard encryption to protect your payment information during the transaction process.


Use of Cookies


We use cookies and similar technologies to personalize your experience and improve our services. Cookies help us recognize you when you return to our website and track your browsing preferences. You can manage cookie settings through your browser.


How We Use Your Information


We use your information to:


Process your orders and transactions

Customize your shopping experience

Respond to your queries and requests

Inform you of promotions, products, and services

Send catalogs or promotional materials

Administer promotions, contests, and rewards programs

Improve our merchandise selection, website, and customer service

Comply with legal obligations


Consent for Marketing

By using our website, services, and by providing your personal information, you consent to its use by Ooze Digital Payment Solutions and the Excel Group of Companies, including Excel Stationers, Excel Cellular, and other affiliated companies, for marketing and promotional purposes. This includes sending updates, targeted advertisements, and promotional materials tailored to your preferences.


Sharing of Information


We respect your privacy and do not sell or rent your personal information to external parties. However, we may share your information:


Within Ooze Digital Payment Solutions and the Excel Group of Companies to enhance your experience and provide relevant promotions and offers

With service providers for specific services (e.g., payment processing), ensuring they comply with data protection laws


We do not share your information with other external parties for their marketing purposes.


Retention of Information


Your information will be retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.


Your Choices


You have the right to:


Opt out of promotional communications by following the “unsubscribe” link in emails or contacting us directly

Access, correct, or delete your personal information

Restrict or object to certain types of data processing


Children’s Privacy


While our services are not specifically designed for children under the age of 18, we do not knowingly collect personal information from individuals under 18 without parental consent.


If you are under 18, you may use our services only with the involvement or consent of a parent or legal guardian, especially for transactions involving online payments. Many online payment services have age restrictions and require users to be 18 years or older to process transactions independently.


If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to delete the information.


International Data Transfers


If your information is transferred outside your country of residence, we ensure appropriate safeguards are in place to protect your data, such as adhering to legal requirements for cross-border data transfers.


Updates to This Privacy Policy


We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through our website, via email, or through other appropriate means. You will have a reasonable period to review the changes. By continuing to use our services and website after the effective date of the changes, you accept the updated Privacy Policy. If you do not agree with the updated policy, you should discontinue use of our services.


Contact Us


If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Ooze Digital Payment Solutions Privacy Office

Email: privacy@ooze.co.bw

Phone: 3939555 / 78444555 (WhatsApp)