OOZE DIGITAL PAYMENT SOLUTIONS PRIVACY POLICY
Effective Date: 1st December 2020
Ooze Digital Payment Solutions, a company within the Excel Group of Companies, respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, services, and products.
Scope of This Policy
This Privacy Policy explains:
• Why we collect personal information
• What personal information we collect and when it is collected
• How your personal information is used and protected
• Your rights regarding your information
This policy applies to personal information collected through the Ooze Digital Payment Solutions website, services, and customer interactions.
Information We Collect
We may collect personal information when you:
• Place an order on our website or use our services
• Create an account or register as a customer
• Make a payment or transaction
• Inquire about products or services
• Sign up for email or text updates or other promotional materials
• Participate in promotions, surveys, or events
Personal Information We Collect
This may include:
• Name, mailing address, and shipping address
• Email address and phone numbers
• Transaction details
• Payment information (e.g., credit/debit card details)
We may also collect browsing activity on our website, responses to marketing emails, location data, and statistical information to improve services, promotions, and advertising.
Payment Processing and Security
Ooze Digital Payment Solutions does not store your credit/debit card information. All payment processing is handled securely through third-party payment processors on their secure servers. These payment processors use industry-standard encryption to protect your payment information during the transaction process.
Use of Cookies
We use cookies and similar technologies to personalize your experience and improve our services. Cookies help us recognize you when you return to our website and track your browsing preferences. You can manage cookie settings through your browser.
How We Use Your Information
We use your information to:
• Process your orders and transactions
• Customize your shopping experience
• Respond to your queries and requests
• Inform you of promotions, products, and services
• Send catalogs or promotional materials
• Administer promotions, contests, and rewards programs
• Improve our merchandise selection, website, and customer service
• Comply with legal obligations
Consent for Marketing
By using our website, services, and by providing your personal information, you consent to its use by Ooze Digital Payment Solutions and the Excel Group of Companies, including Excel Stationers, Excel Cellular, and other affiliated companies, for marketing and promotional purposes. This includes sending updates, targeted advertisements, and promotional materials tailored to your preferences.
Sharing of Information
We respect your privacy and do not sell or rent your personal information to external parties. However, we may share your information:
• Within Ooze Digital Payment Solutions and the Excel Group of Companies to enhance your experience and provide relevant promotions and offers
• With service providers for specific services (e.g., payment processing), ensuring they comply with data protection laws
We do not share your information with other external parties for their marketing purposes.
Retention of Information
Your information will be retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Choices
You have the right to:
• Opt out of promotional communications by following the “unsubscribe” link in emails or contacting us directly
• Access, correct, or delete your personal information
• Restrict or object to certain types of data processing
Children’s Privacy
While our services are not specifically designed for children under the age of 18, we do not knowingly collect personal information from individuals under 18 without parental consent.
If you are under 18, you may use our services only with the involvement or consent of a parent or legal guardian, especially for transactions involving online payments. Many online payment services have age restrictions and require users to be 18 years or older to process transactions independently.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to delete the information.
International Data Transfers
If your information is transferred outside your country of residence, we ensure appropriate safeguards are in place to protect your data, such as adhering to legal requirements for cross-border data transfers.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through our website, via email, or through other appropriate means. You will have a reasonable period to review the changes. By continuing to use our services and website after the effective date of the changes, you accept the updated Privacy Policy. If you do not agree with the updated policy, you should discontinue use of our services.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Ooze Digital Payment Solutions Privacy Office
Email: privacy@ooze.co.bw
Phone: 3939555 / 78444555 (WhatsApp)
